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Closing the Care Gap with Wearable Devices Innovating Healthcare with Wearable Patient Monitoring

Closing the Care Gap with Wearable Devices Innovating Healthcare with Wearable Patient Monitoring

Patient-focused healthcare driven by COVID-19 experiences has become a hallmark for providing healthcare services to patients across all modalities of care and in the home. The ability to capture real-time patient data no matter the location via remote patient monitoring and to transmit that data to providers and organizations approved by the consumer/patient will become a critical capability for all healthcare providers. Of all the remote patient monitoring product designs wearable medical devices are emerging as the best positioned to support the evolving patient-focused healthcare environment. This book is for those who are evaluating selecting implementing managing or designing wearable devices to monitor the health of patients and consumers. This book will provide the knowledge to understand the issues that mitigate the risk of wearable technologies so people can deliver successful projects using these technologies. It will discuss their use in remote patient monitoring the advantages and disadvantages of different types of physiological sensors different wireless communication protocols and different power sources. It will describe issues and solutions in cybersecurity and HIPAA compliance as well as setting them up to be used in healthcare systems and by patients. | Closing the Care Gap with Wearable Devices Innovating Healthcare with Wearable Patient Monitoring

GBP 44.99
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The Lean CFO Architect of the Lean Management Accounting System

The Lean CFO Architect of the Lean Management Accounting System

This book is not about debits credits or accounting theory. It’s about how a chief financial officer (CFO) becomes a Lean CFO to lead the transformation of a company’s management accounting system into a lean management accounting system. It’s been well established in lean companies that traditional management accounting systems do not provide relevant and reliable information to decision makers. The CFO as steward of a company’s management accounting system must provide the leadership to improve the quality of the information produced by a company’s management accounting system so it is aligned with a company’s lean strategy lean operations and continuous improvement. The integration of a lean management accounting system with a company’s lean strategy will lead to improved decision making by all users and drive long-term financial success. Lean management accounting helps all users from executives to line managers better understand the relationships between lean operating performance and financial performance. Written in the style of a practice guide The Lean CFO is written not just for CFOs but for all stakeholders of a company’s management accounting system such as executives and owners lean leaders functional managers and accounting professionals. | The Lean CFO Architect of the Lean Management Accounting System

GBP 28.99
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The Basics of FMEA

The Basics of FMEA

Demonstrates How To Perform FMEAs Step-by-Step Originally designed to address safety concerns Failure Mode and Effect Analysis (FMEA) is now used throughout the industry to prevent a wide range of process and product problems. Useful in both product design and manufacturing FMEA can identify improvements early when product and process changes are relatively easy and inexpensive to make. Updated to include changes reflected in ISO/TX-16949:2002 standards and 2008 AIAG guidelines The Basics of FMEA Second Edition continues to provide the expert advice needed to help shorten the learning curve for FMEA teams to conduct effective and efficient FMEAs even if it is their very first one. Includes Ready-to-Use Worksheet Templates Using a manufacturing case study readers learn step-by-step how to use FMEAs to assess evaluate and prioritize areas of risk and then to implement the actions needed to reduce risks to an acceptable level. It shows the steps needed to ferret out potential problems and prevent making inferior products that could endanger public and worker safety and compromise profits as well as the future of all stakeholders. Although engineers have typically analyzed processes and products for potential failures the FMEA process standardizes the approach and establishes a common language that nontechnical as well as technical employees can use at all levels. Unlike other improvement tools FMEA does not require complicated statistics. However they require a full commitment to quality and a willingness to take a team approach that involves all stakeholders.

GBP 170.00
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5S Office Training Package (Spanish)

5S Office Training Package (Spanish)

Lean organizations know that for a 5S program to be successful there needs to be implementation throughout all areas of the business. Marketing design accounting engineering and other departments benefit from 5S just as much as the shop floor. Enna understands the importance and difficulties of transferring a 5S program to the worker so we have developed a solution for companies wishing to begin or sustain a 5S office program. | 5S Office Training Package (Spanish)

GBP 375.00
1

Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

This book is about the behaviour of systems. Systems are important for we interact with them all the time and many of the actions we take are influenced by a system – for example the system of performance measures in an organisation influences often very strongly how individuals within that organisation behave. Furthermore sometimes we are involved in the design of systems as is any manager contributing to the definition of what those performance measures might be. That manager will want to ensure that all the proposed performance measures will drive the ‘right’ behaviours rather than (inadvertently) encouraging dysfunctional ‘game playing’ and so anticipating how the performance measurement system will work in practice is a vital part of a wise design process. Some of the systems with which we interact are local such as your organisation’s performance measurement system. Some systems however are distant but nonetheless very real such as the healthcare system the education system the legal system and the climate system. Systems therefore exist on all scales from the local to the global. And all systems are complex some hugely so. That’s why understanding how systems behave can be very helpful. Systems are complex for two main reasons. First the manner in which they behave over time can be very hard to anticipate – and anticipating the future sensibly is of course a key objective of management. Second the ‘entities’ within a system can be connected together in very complex ways so that an intervention ‘here’ can result in an effect ‘there’ perhaps a long time afterward. Sometimes this can be surprising and so we talk of ‘unintended consequences’ – but this is of course a euphemism for ‘because I didn’t understand how this system behaves I had not anticipated that’. Systems thinking the subject matter of this book is the disciplined study of systems and causal loop diagrams – the ‘pictures’ of this ‘picture book’ – are a very insightful way to represent the connectedness of the entities from which any system is composed so taming that system’s complexity. | Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

GBP 44.99
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Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Achieve any cost goals in half the time and achieve stable production with quality designed in right-the-first-time. Design for Manufacturability: How to Use Concurrent Engineering to Rapidly Develop Low-Cost High-Quality Products for Lean Production is still the definitive work on DFM. This second edition extends the proven methodology to the most advanced product development process with the addition of the following new unique and original topics which have never been addressed previously. These topics show you how to: Cut cost from 1/2 to 1/10 in 9 categories—with ways to remove that much cost from product charges and pricing Commercialize innovation—starting with Manufacturable Research and learning from the new section on scalability you will learn how to design products and processing equipment to quickly scale up to any needed demand or desired growth. Design product families that can be built on-demand in platform cells that also mass customize products to-order Make Lean production easier to implement with much more effective results while making build-to-order practical with spontaneous supply chains and eliminating forecasted inventory by including an updated chapter on Designing Products for Lean Production The author’s 30 years of experience teaching companies DFM based on pre-class surveys and plant tours is the foundation of this most advanced design process. It includes incorporating dozens of proven DFM guidelines through up-front concurrent-engineering teamwork that cuts the time to stable production in half and curtails change orders for ramps rework redesign substituting cheaper parts change orders to fix the changes unstable design specs part obsolescence and late discovery of manufacturability issues at periodic design reviews. This second edition is for the whole product development community including: Engineers who want to learn the most advanced DFM techniques Managers who want to lead the most advanced product development Project team leaders who want to immediately apply all the principles taught in this book in their own micro-climate Improvement leaders and champions who want to implement the above and ensure that the company can design products and versatile processing equipment for low-volume/high-mix product varieties Designing half to a tenth of cost categories can avoid substituting cheap parts which degrades quality and encourages standardization and spontaneous supply chains which will encourage Lean initiatives. Using cellular manufacturing to shift production between lines for mixed production of platforms and build-to-order to offer the fastest order fulfillment can beat any competitors’ delivery time. | Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

GBP 56.99
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5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

For decades 5S practitioners have struggled with exactly how to implement and sustain a 5S program in their workplaces. While there are many books available on the organization methods suggested by 5S few provide easy-to-understand step-by-step guidance on how to set up and sustain successful 5S implementations. 5S Made Easy fills this need. Written by an expert whose focus for the last decade has been nothing but 5S the book supplies in-depth guidance on how to implement and sustain each of the 5S pillars‘sort set in order shine standardize and sustain. The book uses an easy-to-follow format that was designed for use during 5S events. It provides color images of real-world 5S solutions including before and after pictures from the field. It also supplies readers with online access to all of the forms and documents needed for an effective 5S program. All the forms and documents are provided in an easily editable format to fit any operation. | 5S Made Easy A Step-by-Step Guide to Implementing and Sustaining Your 5S Program

GBP 175.00
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Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

The rapid growth of software applications within healthcare organizations has made it essential to have defined methodologies and formal processes for the management of the entire Information Technology (IT) portfolio. Utilizing a portfolio management framework throughout an application’s lifecycle will provide the necessary structure to ensure that all new applications are properly evaluated and once implemented remain relevant while continuing to meet organizational requirements. While an organization may have a few large organization-wide systems such as the Electronic Health Record (EHR) lab or radiology systems they also have a large quantity of other clinical administrative and research systems. Some larger organizations now have hundreds of software applications to support and manage. The IT staff must be able to implement new requests while still maintaining the current application portfolio. Utilizing a standard repeatable process will help to manage these large portfolios of software applications. This book reviews the management of applications throughout their lifecycle from initial request through disposition. Best practices dictate that every newly requested application undergoes analysis followed by an approval decision from the organization’s governance committee. The initial implementation project must include activities to prepare for ongoing support while ensuring the application is compliant with all security privacy and architecture requirements. An application spends years in operations and maintenance where changes occur regularly through configuration and release management or additional projects. The cycle continues until disposition. Understanding when to dispose of an application is just as important as deciding when to implement a new one. A defined process for disposing of an application ensures all parts are properly removed or destroyed. | Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

GBP 48.99
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Classic Kaizen Workshop Facilitator Guide

Classic Kaizen Workshop Facilitator Guide

Enna's Classic Kaizen Workshop Facilitator Guide is designed with all company employees in mind and for you to perform the workshop away from the shop floor. When it comes to creating a Kaizen mindset within your organization effective communication and training are paramount. The key to sustaining continuous improvement within a Kaizen system is having the ability to train and conduct a Kaizen workshop internally. For this to take place internal trainers require a practical and information rich guide to maximize their efforts.

GBP 240.00
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Lean Mfg Workshop Facilitator Guide

Lean Mfg Workshop Facilitator Guide

Enna's Lean Manufacturing Workshop Facilitator Guide is designed with all company employees in mind. It enables you to perform workshops in-house. When it comes to creating a Lean mindset within your organization effective communication and training are paramount. With the importance of a Lean Mfg program the key to sustaining continuous improvement is having the ability to train and conduct a Lean workshop internally. For this to take place internal trainers require a practical and information rich guide to maximize their efforts. | Lean Mfg Workshop Facilitator Guide

GBP 240.00
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Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

In this original work Tom Lawry takes readers on a journey of understanding what we learned from fighting a global pandemic and how to apply these learnings to solve healthcare's other big challenges. This book is about empowering clinicians and consumers alike to take control of what is important to them by harnessing the power of AI and the Intelligent Health Revolution to create a sustainable system that focuses on keeping all citizens healthy while caring for them when they are not. | Hacking Healthcare How AI and the Intelligence Revolution Will Reboot an Ailing System

GBP 28.99
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The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

A group is working on a business challenge. The group members are under pressure. They have a lot to accomplish and a limited amount of time. After first attempting to develop an overview of their common task they try to make a plan to ensure an efficient group process. The planning is proving difficult. We’ve all been there. We are in a working group or at a meeting discussing a topic or a challenge and all the while as a separate track running underneath our conversation there is a subtext that no one explicitly addresses. This is an example of ‘the elephant in the room. ’ Most of us notice the elephant it gets in the way and it’s difficult to deal with until someone points at it and says ‘There it is let’s take a look at it and reduce its impact. ’ With an engaging use of examples and questions the book addresses how we can best deal with the elephant and thus promote job satisfaction creativity and productivity. In the context of action what we notice often recedes into the background and gradually slips out of focus until we eventually reconnect with our need to reflect and recreate a space for it. This book addresses the challenge of focusing on holding on to and acting on what we notice ‘in the middle of it all. ’ Maintaining a simultaneous focus on task and process – what we do and what we notice – is what I define as ‘double awareness. ’ Double awareness is not only a core capacity but also a core challenge. The aim of the book is to promote understanding and awareness of this core challenge and to inspire both reflection and action in anyone wishing to improve their capacity for double awareness. How can we define and understand the practice of mindful avoidance? And can we as members of groups and organizations begin to practice mindful action by engaging in and acting on what we notice in real time? | The Elephant in the Room Engaging with the Unsaid in Groups and Organizations

GBP 26.99
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The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

The Problem? Companies are failing to deliver on AI and analytics with over half stating they are not yet treating data as a business asset. Over half admit that they are not competing on data and analytics. Seven out of 10 companies in a 2020 MIT study reported minimal or no impact from AI so far. Among the 90% of companies that have made some investment in AI fewer than 2 out of 5 (40%) report business gains from AI in the past three years. And only about 25% of organizations have actually forged this data-driven culture. Is investment lacking? No. Companies now are spending more than ever in data analytics and AI technologies. Is it a lack of technology? No. There are fascinating breakthroughs occurring on all fronts with image voice and streaming pattern recognition on the forefront. Is it a lack of technical talent? Not really. While some studies cite that we need to train more data scientists developers and related professionals the curve of demand by supply is dampening. Is it a lack of creating an executable strategic plan? Yes. While there has been a lot of strategic wishing organizations lack meaningful strategic plans. Specifically the development of executable strategies and the leadership to see these strategies brought to fruition. This is the problem. Lack of execution and lack of incorporating key components that align and enable execution of the business strategy to delivery is killing AI and analytics programs. Scott Burk and Gary D. Miner have written this book for executives at all levels who are charged with executing on analytics that need to address this issue. The book provides unique insights into repairing the gaps that programs need to fill to provide value from analytics programs. It complements their three-part series It’s All Analytics! by focusing on leadership decisions that augment data literacy organizational architecture and AI case studies. | The Executive's Guide to AI and Analytics The Foundations of Execution and Success in the New World

GBP 28.99
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Shop Management by Frederick Taylor

Shop Management by Frederick Taylor

With the growth of Lean into all sectors of manufacturing and service industries around the globe a survey into the origins of Lean becomes vital. As English economist Maynard Keynes once said ideas shape the course of history and Frederick Taylor's ideas still shape the course of history well after a century of use. Shop Management is a living lesson that shows how an innovative idea will adapt in order to survive. The purpose of Enna's Lean Origin Series is to facilitate that adaptation by publishing classic texts that are relevant to today's business needs. | Shop Management by Frederick Taylor

GBP 18.99
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The Basics of Hoshin Kanri

The Basics of Hoshin Kanri

The problem with most Hoshin Kanri books is that they describe a complex methodology that is overwhelming to most leaders and their organizations. The need to essentially change the culture of the entire organization to make Hoshin work isn�t practical for most companies when first starting out. The Basics of Hoshin Kanri uses an easy-to-follow story format to simplify and explain Hoshin Kanri � a method for strategy deployment. Supplying clear descriptions of the steps of Hoshin Kanri it advocates using Hoshin as an important tool for improving an organization�s existing planning and execution system while simultaneously moving the culture of the organization forward. The book provides readers with a new understanding of Hoshin Kanri as a powerful deployment system for strategic planning defining a direction and priorities and aligning the organization around that direction. It begins by telling the story of a manufacturing executive that uses a simple Hoshin Kanri approach to make significant change in his personal life. Next the book illustrates how this executive prepares to apply Hoshin Kanri to deploy strategy within his business. It concludes by presenting fascinating excerpts from the author�s own interviews with experts in the field of Hoshin Kanri. All business leaders want their organizations to be great in all respects but the reality is that they must get to good before they can consider becoming great.

GBP 180.00
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Lean Development and Innovation Hitting the Market with the Right Products at the Right Time

Lean Development and Innovation Hitting the Market with the Right Products at the Right Time

Using Toyota's principles for product and process development this book focuses the implementation of the Lean system during the past 10 years in dozens of corporations across various industries. The book highlights all steps on the journey from common trouble area to remarkable results. As it is written by a manager for other managers it contains real work discoveries and insights. The author provides case studies from many different fields of application. The reader gains insight on US and European companies that successfully streamlined their innovation and product-development processes. These companies have overcome difficult periods and major challenges thanks to the ability to innovate with new Lean methodologies and above all a new workplace culture and mindset. The goal of this book is to help managers successfully apply Lean principles in the innovation and development area of their company while benefitting from the author's lessons learned during his many years of capitalized experience. This book provides a comprehensive framework that supports step-by-step the successful application of Lean principles in the innovation and development areas of the company. Readers learn how to drastically reduce the time required to develop products and discover and eliminate hidden costs and critical waste while increasing value for customers. | Lean Development and Innovation Hitting the Market with the Right Products at the Right Time

GBP 31.99
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Lean Higher Education Increasing the Value and Performance of University Processes

Lean Higher Education Increasing the Value and Performance of University Processes

In an environment of diminishing resources growing enrollment and increasing expectations of accountability Lean Higher Education: Increasing the Value and Performance of University Processes provides the understanding and the tools required to return education to the consumers it was designed to serve the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution regardless of size or mission. Using straightforward language relevant examples and step-by-step guidelines for introducing Lean interventions this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders. Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages your school will be better positioned to provide higher quality education at reduced costs with efficient processes that instill pride maximize value and respect the long-term interests of your students faculty and staff. | Lean Higher Education Increasing the Value and Performance of University Processes

GBP 175.00
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Succession Planning for Small and Family Businesses Navigating Successful Transitions

Succession Planning for Small and Family Businesses Navigating Successful Transitions

Who will lead your organization into the future? Have you created the systems to properly implement required succession transitions? Have you put the financial tools in place to fund the transition? Do you want a plan that connects with your personal and company core values? When do you include timely planning related to strategy and talent issues? What are the appropriate communication strategies for sharing your plan? What legal issues need consideration related to the strategy financial and people aspects of succession? So what is preventing you from starting this effort tomorrow? Small and family businesses are the bedrock of all businesses. More people are employed by small and family-owned businesses than by all multinational companies combined. Yet the research on small and family businesses is bleak: fewer than one-third of small business owners in the United States can afford to retire. Only 40% of small businesses have a workable disaster plan in case of the sudden death or disability of the owner and only 42% of small businesses in the United States have a succession plan. Fewer than 11% of family-owned businesses make it to the third generation beyond the founder. Lack of succession planning is the second most common reason for small business failure. Many organizations often wonder where to start and what to do. Succession Planning for Small and Family Businesses: Navigating Successful Transitions presents a comprehensive approach to guiding such efforts. Small and family-owned businesses rarely employ first-rate well-qualified talent in human resources. More typically business owners must be jacks-of-all-trades and serve as their own accountants lawyers business consultants marketing experts and HR wizards. Unfortunately that does not always work well when business owners embark on planning for retirement or business exits. To help business owners avert problems this book advises on some of the management tax and financial legal and psychological issues that should be considered when planning retirement or other exits from the business. This comprehensive approach is unique when compared to the books articles and other literature that currently exist on the market. This book takes on a bold and integrated approach. Relevant research combined with the rich experiences of the authors connects this thorough evidence-based approach to action-based approaches for the reader. | Succession Planning for Small and Family Businesses Navigating Successful Transitions

GBP 32.95
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Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

When trying to embed changes or new mindsets and behaviors organizations tend to focus on following a particular methodology rather than clearly defining the underlying behaviors that will deliver the sustainable behavioral change and align the thought processes that drive the behaviors—whether their intent is to continuously improve safety or overall risk management or achieve a sustainable growth and improvement trajectory. The key role of leadership teams is not to deliver results. It is to inspire and own the organizational culture that delivers the expected results. If culture is owned by HR it is doomed to be another thing leaders have to do on top of their day job. Business leadership teams must oversee defining and managing organizational culture and have HR coach the capability of leaders to cast the right leadership shadow by role modeling the right behaviors rewarding the right behaviors in their teams and providing clarity on expectations around behaviors for all leaders and employees. The most challenging part of any performance-improvement implementation is the identification of key behavioral indicators (KBIs). The purpose of this book is to assist with that challenge and make “behaviors” easier to understand and identify. The book defines and describes the importance of focusing on the behaviors necessary for sustainable change rather than focusing on the tools and methodology behind change management. It discusses multiple lenses of change including Lean Six Sigma Agile Risk and Customer Experience and also addresses the weaknesses of complying solely with the methodology and tools. It proposes a behavioral framework to suit each particular lens. This book begins with reasons most continuous improvement programs fail to deliver the expected results. More importantly it discusses embedding the newly described mindsets and capabilities into the business. The book concludes by providing leaders a roadmap and a coaching framework for how to align and embed their new behavioral framework at all levels starting from the front-line worker up to the CEO. Essentially this book leads the reader through the process of understanding the concept of defining behaviors and the difference between them and tools/methodology. It introduces KBIs for leaders to define and drive the desired behaviors at all levels. This will increase the probability of sustainability for the improvement initiative by focusing on and maturing the behaviors these initiatives are trying to drive. | Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

GBP 32.99
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5S for the Office Organizing the Workplace to Eliminate Waste

5S for the Office Organizing the Workplace to Eliminate Waste

Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations these areas often get excluded during lean initiatives. To achieve lean office activities must fully support shop floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency. In 5S for the Office: Organizing the Workplace to Eliminate Waste Tom Fabrizio and Don Tapping bring the concepts of the 5S System - effective tools for the elimination of waste on the shop floor - into the office environment. The activities at the heart of 5S for the Office (organizing ordering cleaning standardizing and sustaining all of these) are completely logical. They are the basic rules for managing any effective workplace. However it is the systematic method with which the 5S system approaches these activities that makes it unique. This book is a blueprint for building a Lean foundation for your office Readers of this book can immediately apply the concepts of 5S to their office and administrative activities resulting in the elimination of waste reduced production costs and increased profits. To introduce the 5S system and sell its use to executives as well as workers consider purchasing - ; 5S System: An Introduction DVD Catalog no. PP5934 Adhering to the principle of efficiency that defines this revolutionary and proven system this video succinctly explains what is involved who should participate and what it will take to get started. | 5S for the Office Organizing the Workplace to Eliminate Waste

GBP 170.00
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The Basics of Quality Auditing

The Basics of Quality Auditing

As the latest addition to The Basics Series The Basics of Quality Auditing provides an inexpensive and easy-to-follow WHO WHAT WHERE WHEN WHY and HOW format that is perfect for training. It discusses the four main questions all audits should answer: Is there a procedure? Is the procedure being followed? Does the procedure meet the needs of the system? and What must be changed or improved to increase the output quality? After explaining the audit process the book illustrates how audit programs are currently being used and how they have evolved beyond the standard uses of policing actions or procuring information about a supplier to becoming a continuous improvement tool. The appendix provides sample audit forms and checklists that auditors can model.

GBP 175.00
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The Art of Compassionate Business Main Principles for the Human-Oriented Enterprise

The Art of Compassionate Business Main Principles for the Human-Oriented Enterprise

There are several well-ingrained assumptions regarding the dynamics of work and business activities which can be refuted. Some examples of these widespread assumptions in business and work environments are employees being viewed as commodities competitors perceived as threats companies’ resources seen as limited and customers perceived as scarce and difficult. All this leads to the question: Is there a way to perform business activities more humanely? The second edition of this book challenges the reader to change the way they perform in business situations and become more focused on the human aspects of business activities. The users of this knowledge and those affected by them will undergo a profound transformation in the way they perform business activities. They will benefit from gradually testing and implementing the guidelines conveyed in this book both in the business environment and in the workplace. When readers put these principles into practice positive ripple effects are bound to affect other stakeholders of the organisation they work for or own. The author has refreshed all the concepts and examples introduced in the first edition which include aspects related to mission and vision passion business mindset organisational learning improvement of business conversations use of constructive criticism and betterment of relationships with the most relevant stakeholders (customers suppliers intermediaries community employees etc. ). The author also includes a discussion of creativity and the innovation process as well as other relevant aspects related to a healthy business environment and provides various real-life examples of companies which have adopted a loving attitude towards their stakeholders – which has become so important in the current business environment. | The Art of Compassionate Business Main Principles for the Human-Oriented Enterprise

GBP 38.99
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True Kaizen Management's Role in Improving Work Climate and Culture

True Kaizen Management's Role in Improving Work Climate and Culture

What does it take to manage an organization to success? No matter what industry you are in an organization is primarily a group of people. This book focuses on that ever-important human element. In the rush to get 'lean' many organizations focus solely on tools for increasing productivity but where do these tools come from? In this book Collin McLoughlin and Toshihiko Miura look back on their decades of international consulting experience to examine how organizations around the world have transformed on a cultural level by respecting the people who work within them and leveraging their creativity to solve problems. As our workforce becomes more knowledgeable skillful and more perceptive of their needs and wants as employees the ability to reach the true potential of an organization becomes more and more difficult. Managers must look at each individual element of an equation like this in order to fully understand how to achieve an answer. They must begin to answer more focused questions such as: 1. How productive is the existing work climate and culture? 2. How do employees as individuals navigate the existing work climate? (How do they deal with day-today issues with each other?) 3. Where and how are individuals and their work processes assessed? 4. What obstacles do employees face every day and are they empowered to fix these obstacles? 5. What role does leadership play at each level of the organization? (Looking at the organization in layers of management. ) To address these challenges this book focuses on three main aspects of leadership and management: 1. Addressing and Improving the Perspective of Management - The ideas presented in this book are not limited to a certain industry or field of work but can be applied in any setting because they speak to a universal human element. 2. Exploring and Improving Work Climate - Organizations are social entities operating within their own controlled environment. This book will explore the factors that contribute to and encourage a positive work climate. 3. Observing and Eliminating Wasteful Work Processes - Observing wasteful activities and work processes requires a refined perspective. The case studies presented illustrate the How and Why to help refine expertise. This will also lead to the joy and benefits | True Kaizen Management's Role in Improving Work Climate and Culture

GBP 34.99
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Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans A State Relationship Perspective

Leading Medicaid Managed Care Plans examines leadership actions necessary to successfully operate a Medicaid managed care plan with emphasis on the relationship with the state Medicaid agency the health plan is contracted with. With appropriate operational and governance oversight and with solid mutually respectful relationships with the state agency Medicaid health plans are more likely to sustain success and prosperity for the long term. The approach of Leading Medicaid Managed Care Plans builds on key infrastructure elements that need to be in place when contracting with a state agency and for overall success of the organization. It takes a pragmatic and methodical approach interspersed with real-life examples of what to do for success and what actions to avoid that frequently lead to failure. This approach is different from most managed care books (Medicaid or otherwise) as those mostly focus on the process of the business (such as details around claims payment or provider contracting) and ignore the role of the state Medicaid agency and its importance in retaining the contractual relationship. This book differs also on its emphasis on organizational foundational elements and strategic leadership skills necessary to sustain success. The author has years of experience in turning around failing Medicaid managed care plans and observing what they all had in common that contributed to those failures. One common feature was the deterioration of the relationship with the state Medicaid agency they were contracted with and how close they all came to losing their multi-million dollar businesses. The purpose of this book is to educate and inspire managed care executives and senior leaders who operate Medicaid health plans and to help them understand what elements are needed for successful health plans and a sustainable relationship with the people directing the state Medicaid agency. | Leading Medicaid Managed Care Plans A State Relationship Perspective

GBP 59.99
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A Leadership Journey in Health Care Virginia Mason's Story

A Leadership Journey in Health Care Virginia Mason's Story

Since adapting the principles of the Toyota Production System to health care in 2002 Virginia Mason Health System has made enormous leaps forward in quality safety patient experience of care and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. A Leadership Journey in Health Care: Virginia Mason's Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Just as important Virginia Mason’s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it’s critical for leadership to be actively involved in any process improvement initiative the book illustrates exactly what leadership looks like at all levels within Virginia Mason. In the book bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason’s success and discusses a game-changing initiative concerning respect for people. After reading this book you will better understand the active leadership style that has propelled Virginia Mason’s success. By following the best practices and lessons learned you will be prepared to teach coach and encourage your team to achieve streamlined and standardized work sustained improvements and increased patient satisfaction. Foreword by Carolyn Corvi Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager Boeing Commercial Airplanes | A Leadership Journey in Health Care Virginia Mason's Story

GBP 31.99
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