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Classic Kaizen Workshop Facilitator Guide

Enna's Classic Kaizen Workshop Facilitator Guide is designed with all company employees in mind and for you to perform the workshop away from the shop floor. When it comes to creating a Kaizen mindset within your organization effective communication and training are paramount. The key to sustaining continuous improvement within a Kaizen system is having the ability to train and conduct a Kaizen workshop internally. For this to take place internal trainers require a practical and information rich guide to maximize their efforts.

GBP 240.00

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Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

Across the country ambulances are turned away from emergency departments (EDs) and patients are waiting hours and sometimes days to be admitted to a hospital room. Hospitals are finding it hard to get specialist physicians to come to treat emergency patients. Our EDs demand a new way of thinking. They are not at a tipping point; they are at a breaking point. Under current loads and trends they are going to begin to break and these breakdowns will be painful and ultimately dangerous to society. Recognizing that the ideal in health care is presently beyond our immediate grasp this book instead focuses on providing health care leaders with the tools they can employ to optimize the performance of EDs and thereby improve service to patients employees and communities. Written by 20 of the most progressive and successful health care reformers in the country the approaches described can be utilized to quantify improvements enhance predictability of workflow and improve staff scheduling. The data derived using these techniques can serve as powerful evidence in support of change. While a common discussion among ED professionals is the perception that many patients are not really emergency patients and could be treated in another setting at another time that argument is not germane until we as a nation elect to reform the way we chose to deliver healthcare to the underserviced. In the meantime this book provides invalauable information to help individual hospitals to retool their ED‘s. It offers new approaches that think outside of the box for all stakeholders. It also provides the statistical evidence that administrators need to make their cases for changes and added resources. It will help you forecast the demand for services and give your center an approach that will allow the ED to become a source of income rather than one that continues to hemorrhage needed limited health care funding. | Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

GBP 170.00

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Lean Human Performance Improvement

As companies continue their efforts to improve work performance they must ensure that their ongoing Lean activities include a healthy appreciation for and recognition of human performance. Ignoring the human component of work performance can be a recipe for unnecessary waste inefficiency and decreased productivity. Lean Human Performance Improvement presents a broad overview of human performance in the workplace. The author discusses his findings from a broad spectrum of human performance-related fields and diverse industrial sectors (gained by working in the field for over 30 years). Organized in three sections this book covers understanding human performance analyzing and improving work productivity and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another. Intended for Lean Six Sigma team members and human performance improvement practitioners the book contains multiple examples from diverse work settings to explain key points. It also includes several major case studies. The goal of all examples and case studies is to develop a generic understanding that in turn can be successfully applied to any work setting.

GBP 170.00

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The Kaizen Event Planner Achieving Rapid Improvement in Office Service and Technical Environments

Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while at the same time achieve breakthrough performance-level results. Through Kaizen Events cross-functional teams learn how to make improvements in a methodological way. They learn how to quickly study a process identify and prioritize improvement opportunities implement change and sustain their gains. Most importantly they learn how to work with one another to solve problems rapidly and in a highly effective way. In The Kaizen Event Planner: Achieving Rapid Improvement in Office Service and Technical Environments authors Karen Martin and Mike Osterling provide a practical how-to guide for planning and executing Kaizen Events in non-manufacturing settings and conducting post-Event follow-ups to sustain the improvements made. Geared to continuous improvement professionals and leaders within the office areas of manufacturing the service sector and knowledge-worker environments this book provides the methodology and practical tools for generating measurable results while building a motivated workforce and laying the foundation for continuous improvement. The Kaizen Event Planner provides those responsible for improving office service and technical processes with the skills to effectively scope the activity engage the right people and facilitate successful Events! An accompanying CD provides immediate access to a number of Excel-based tools. | The Kaizen Event Planner Achieving Rapid Improvement in Office Service and Technical Environments

GBP 175.00

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Power from Within A Guide to Success as a Medical Malpractice Defense Expert

There is no end in sight to the frequency with which physicians nursing professionals and other healthcare providers will become lawsuit targets in our litigious society. While politicians practitioners insurance companies and trial attorneys debate the nation’s chronic malpractice crisis suits continue to be filed. In addition once COVID-19 is behind us and the unprecedented public support for health care providers wanes as it will it is anticipated that physicians and nurses will become malpractice defendants to a remarkable degree. National legislative fact-finding committees and investigative bodies which may be charged with the responsibility of pursuing a solution likely will never achieve a global remedy. Although curtailed by some states national legislation has not addressed baseless malpractice suites or grossly excessive monetary verdicts. Another approach exists however. Health care providers can impact the existing system and influence the malpractice environments in a tangible positive and powerful fashion. Although there will be debate over tort reform in order to bring some degree of protection to the malpractice defendant individual case success defined from the defendant’s perspective as a no-cause trial verdict can be realized if well-credentialed and experienced health care professionals are willing to assist the malpractice defense bar as expert witnesses. The benefits to the health care community and the individuals who are willing to participate are innumerable and worth considering. | Power from Within A Guide to Success as a Medical Malpractice Defense Expert

GBP 39.99

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An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

Nursing informatics (NI) is the specialty that integrates nursing science with information management and analytical sciences to identify define manage and communicate data information knowledge and wisdom in nursing practice. Nursing Informatics supports nurses consumers patients the interprofessional healthcare team and other stakeholders in a wide variety of roles and settings to achieve desired outcomes. This is accomplished through the use of information structures information processes and information technology. An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition is the ideal gateway to all the professional possibilities this continuously evolving discipline has to offer. Describing the evolution of nursing informatics from its origins to current practice in today’s complex diverse healthcare environment this book offers the next generation of nurse informaticists an understanding of the discipline best practices and its scope of influence in healthcare. The book also explores Nursing Informatics as it is evolving into the future including technology creation and implementation and the development of influential policies and best practices. Special features include descriptions of the ‘a day in the life’ from informatics nurses in multiple roles and fields of influence including academia research clinical settings the executive suite consulting and government as well as an Appendix featuring case profiles. This new edition updates the content to better align with the current state of nursing informatics and expand on additional roles. New to this edition is a chapter providing tips and advice for those trying to find their first nursing informatics job or are changing their careers. Another new chapter covers healthcare analytics and how it fits into the nursing informatics role. An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition is the ideal resource for nursing students and as a reference guide and pint of inspiration for nurses currently in the field. | An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

GBP 48.99

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Achieving Lean Changeover Putting SMED to Work

Defined as the total process of converting a line or process from one product to another changeover will not only help your organization improve quality and flexibility but it will save thousands and sometimes even tens of thousands of dollars per hour. Achieving Lean Changeover: Putting SMED to Work is about the practical implementation of the single minute exchange of die (SMED) philosophy developed by Shigeo Shingo at Toyota. Although the book is principally about changeover of manufacturing packaging and assembly processes the general concepts and examples are also applicable in lighter industries that require turnover of processes including airlines hospitals operating rooms and food service. Filled with practical examples the book shares proven methods that can help you convert changeover downtime to productive uptime. It explains why reducing changeover time is important financially and provides a structured methodology to help you identify and implement improvement opportunities. The author addresses both the machinery issues with changeover/ SMED and the associated operational issues such as costs waiting times material movement documentation and product/component design. He also devotes a chapter to discussing in detail how to calculate the cost of changeover downtime an area that remains a mystery to many. Taking a holistic approach to changeover the text includes a chapter devoted to organizing changeover improvements keeping them on track and developing and implementing a formal changeover reduction program. Presenting time-tested methods and practical examples from a variety of industries it offers you the opportunity to reduce changeover time and cost and provide your organization with the flexibility needed to better satisfy your customers in three important dimensions: product variety responsiveness and price. | Achieving Lean Changeover Putting SMED to Work

GBP 170.00

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The Principles of Scientific Management by Frederick Taylor

Read the American classic that inspired Shigeo Shingo! Frederick W. Taylor's The Principles of Scientific Managementwas a mental revolution that spawned the very ideas of process improvement equity and efficiency between workers and management and the attainability of high production with low labor costs. Taylor discusses eliminating waste by using the system he developed over the course of his career and how it applies to individual as well as collective improvement initiatives. As the basis of modern organizational efficiency this instrumental book has motivated managers and engineers for almost 100 years. | The Principles of Scientific Management by Frederick Taylor

GBP 18.99

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Shop Management by Frederick Taylor

With the growth of Lean into all sectors of manufacturing and service industries around the globe a survey into the origins of Lean becomes vital. As English economist Maynard Keynes once said ideas shape the course of history and Frederick Taylor's ideas still shape the course of history well after a century of use. Shop Management is a living lesson that shows how an innovative idea will adapt in order to survive. The purpose of Enna's Lean Origin Series is to facilitate that adaptation by publishing classic texts that are relevant to today's business needs. | Shop Management by Frederick Taylor

GBP 18.99

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The Power of Leadership Insight 11 Keys Leaders Must Master to Access Power Knowledge and Sustainable Success in High-Risk Environments

Leadership is a risky business. In the current world change is the new normal and only constant. As change grows so does risk. Thus leaders must be master change agents and master mitigators of risk. But how will leaders succeed if they don’t measure and lack insight? Simply put they won’t. Those that are successful in these arenas will ride the waves of success during their tenure on the leadership stage. In contrast their counterparts will be crushed by the never-ending waves of disruption. Often leaders or those aspiring erroneously view leadership power from a self-interested perspective. They see power through the lens of a title position control over others influence emotional intelligence and the like. Unfortunately this view is misaligned and short sighted. Another perspective of leadership is the ability to impact positive change for those around you. In reality leaders are those that use their gifts skills and knowledge to educate and empower others in the long run. The purpose of this book is to unveil insight as to the true meaning of leadership power – how to attain it how to leverage it to add the greatest amount of value to humanity how to weaponize it to marginalize and eliminate risk and how to share it with others so they can carry the torch once you step off the leadership stage. In this book readers will learn: How to master the art of change The value of leadership self-advocacy The pearls and pitfalls of leading integration teams The unintended consequences of sharing knowledge The sidewinder effect of misinterpreting root causes of success The leadership test of humility Leadership matchmaking to ensure the right leaders are selected to solve the organization’s problems Leadership Loopholes: The Houdini Effect The risk of underestimating leadership value The risk of not focusing on the right attributes The risk of leading turnarounds | The Power of Leadership Insight 11 Keys Leaders Must Master to Access Power Knowledge and Sustainable Success in High-Risk Environments

GBP 24.99

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Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

People with ideas are dreamers. People who get things done are doers. One doer is worth eight dreamers. There are three kinds of people who make up an innovator. There are inventors (people who have new and unique ideas) problem solvers (people who have ideas about how to correct a previous error) and entrepreneurs (people who transform ideas into realities). Put them altogether they spell innovator. Most innovative books today focus on ways to create new and unique ideas; some of them also address problem-solving but this is less than 10% of the methodologies that the innovator needs to master. The approaches used in this book transform an idea into reality or to put it another way deliver innovative products to make a profit for the organization and instill pride in its employees. This means that every step in the process needs to have innovation applied to it in order to meet the expectations and demands of today's sophisticated customer. This book is designed to help the reader and their organization complete the complex process of bringing a new product to market by presenting what is expected at each step in the cycle and providing step-by-step instructions on what to do at each specific step. In large to mid-sized organizations this book is designed to help each individual understand how they fit into the innovative cycle and explains why they should be more creative related to the work they do and more conscious of the contributions they can make. It emphasizes the importance of every individual contributing to the organization's innovative process. The book is designed to help the organization understand its Innovation Systems Cycle. In the early part of the cycle it focuses on weeding out projects that do not have the potential to produce value-added results to the stakeholders. By using the guidelines outlined in this book an organization can reduce its new project failure rate by as much as 50% which should result in almost doubling the organization’s new product output thereby increasing profits by as much as 15%. | Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

GBP 27.99

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Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

With business and organisations moving at an ever-faster pace and facing evermore demanding challenges the need for efficient succinct and productive interaction between individuals of those businesses and organisations is more important than ever. With the bounds of communication restrictions abandoned through technological advances (we can now see and hear anyone across any manner of virtual platforms anywhere around the globe) and with a greater understanding of the underlying dynamics of human interaction unprecedented pressure has been thrust upon the individual or individuals who often enable these dynamic interactions: the facilitator. Many of us have at one time or other been responsible for a meeting – whether between a small number of individuals or an entire organisation of hundreds or possibly thousands of businessmen and women. Or perhaps we’ve had to be the mediator in a family dispute closer to home or managed a discussion between two feuding friends or colleagues. One way or another chances are all of us have been a facilitator at some point in our lives. With the ever-growing demands placed on facilitators this book delivers a methodical and structured approach to facilitation. This book is the definitive guide to instruct and assist facilitators – both new and experienced – with a set of guidelines and underlying theory that will benefit any facilitator whether as a mediator between two individuals single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The first part of the book develops the core basic skills of those new to the art of facilitating. There are many examples and exercises to show the reader how to apply them in different situations. The second part of the book is for more experienced facilitators as it focuses on more advanced skills and tackling difficult situations. Specific tools and techniques are illustrated for the reader. Essentially this book is aimed at developing and mastering the art of facilitation. Facilitation is the art of getting the best out of groups of people to brainstorm solve problems and gain consensus. Based on 30 years’ experience of the author and running multiple facilitation training courses across the globe this book is aimed at upskilling people managers and leaders to drive change and consensus with groups through running workshops and meetings. | Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

GBP 35.99

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Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

When trying to embed changes or new mindsets and behaviors organizations tend to focus on following a particular methodology rather than clearly defining the underlying behaviors that will deliver the sustainable behavioral change and align the thought processes that drive the behaviors—whether their intent is to continuously improve safety or overall risk management or achieve a sustainable growth and improvement trajectory. The key role of leadership teams is not to deliver results. It is to inspire and own the organizational culture that delivers the expected results. If culture is owned by HR it is doomed to be another thing leaders have to do on top of their day job. Business leadership teams must oversee defining and managing organizational culture and have HR coach the capability of leaders to cast the right leadership shadow by role modeling the right behaviors rewarding the right behaviors in their teams and providing clarity on expectations around behaviors for all leaders and employees. The most challenging part of any performance-improvement implementation is the identification of key behavioral indicators (KBIs). The purpose of this book is to assist with that challenge and make “behaviors” easier to understand and identify. The book defines and describes the importance of focusing on the behaviors necessary for sustainable change rather than focusing on the tools and methodology behind change management. It discusses multiple lenses of change including Lean Six Sigma Agile Risk and Customer Experience and also addresses the weaknesses of complying solely with the methodology and tools. It proposes a behavioral framework to suit each particular lens. This book begins with reasons most continuous improvement programs fail to deliver the expected results. More importantly it discusses embedding the newly described mindsets and capabilities into the business. The book concludes by providing leaders a roadmap and a coaching framework for how to align and embed their new behavioral framework at all levels starting from the front-line worker up to the CEO. Essentially this book leads the reader through the process of understanding the concept of defining behaviors and the difference between them and tools/methodology. It introduces KBIs for leaders to define and drive the desired behaviors at all levels. This will increase the probability of sustainability for the improvement initiative by focusing on and maturing the behaviors these initiatives are trying to drive. | Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

GBP 32.99

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Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Becoming a Supervisor tells the story of Trevor who works as one of the production team in a small company that makes toy boats. He is thrust into the role of supervisor unexpectedly when his general manager reacts to his constant suggestions of how things could be better. When the GM becomes ill Trevor struggles to take up the slack for several months until a new GM arrives. The core of the book follows Trevor’s growth under the coaching of Julie his new GM. As Trevor deals with one challenge after another Julie guides him on a journey to learn the core skills needed by all front-line leaders. The reader takes away four key ideas: (1) Front-line leadership skills are not too complicated to learn. (2) These skills are something that they can develop in themselves regardless of what their organization does. (3) Tools and skills are there to help solve real business problems; implementing the tools is not a strategy. (4) In your role as supervisor (directing or responsible for others) you have to look after the mission of the company AND look after your people – doing only one is not an option. Essentially this book is intended to give hope to a new supervisor or team lead. They will finish the book knowing that the skills they need can be learned and aren’t that difficult to acquire. It is designed to introduce the central skills that any supervisor has to be able to master at least with a basic working competency: instructing leading and making improvements in their own area. It introduces some of the more widely used tools that a new supervisor may need. More importantly it ties these tools and skills to solving particular problems. Readers will understand that the tools are not important for their own sake but only to the extent that the tools serve the larger objective of the organization. This book is designed to give the reader an entertaining and hopeful story about the very difficult transition from worker to supervisor from being one of the crew to directing the crew. It is an emotionally tough transition and the idea that someone could see a model of how it can work out will be helpful to folks new in a leadership role. Finally the book provides a reference to other sources of information that will let the reader extend their learning about each of the tools or skills referenced in the contents. | Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

GBP 28.99

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Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects and to engage executives in ways that are personally meaningful to them. If you are a leader at any level in an organization undergoing or considering a Lean transformation this is where you should start and finish � and start again. Read the Reviews:This book became an instant classic in the literature of professional operations. In this third edition David Mann updates and expands his teaching with five additional years of valuable experience and expertise derived from his very active multi-industry consultancy. I have benefitted greatly from his writing and wholeheartedly recommend this book to be top-of-the desk of any serious Lean practitioner or performance transformation leader. � Raymond C. Floyd two-time Shingo Prize Winner President and CEO Plasco Energy GroupDavid Mann builds substantially on his seminal work on the Lean management system. The book is full of new insight and polishes the most important ideas about Lean management. The new chapter on engaging executive leadership alone is worth the price of the book. � Peter Ward Richard M. Ross Professor and Chair Department of Management Science Fisher College of Business The Ohio State UniversityThis book has long been my �go-to� guide on Lean management practices that help create a culture of continuous improvement and excellence. I have recommended the book to countless healthcare leaders who rave about how he | Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

GBP 180.00

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Classic Kaizen Workshop Facilitator Guide

Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers

Lean Human Performance Improvement

The Kaizen Event Planner Achieving Rapid Improvement in Office Service and Technical Environments

Power from Within A Guide to Success as a Medical Malpractice Defense Expert

An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

Achieving Lean Changeover Putting SMED to Work

The Principles of Scientific Management by Frederick Taylor

Shop Management by Frederick Taylor

The Power of Leadership Insight 11 Keys Leaders Must Master to Access Power Knowledge and Sustainable Success in High-Risk Environments

Creativity Innovation and Entrepreneurship The Only Way to Renew Your Organization

Mastering Facilitation A Guide for Assisting Teams and Achieving Great Outcomes

Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

Becoming the Supervisor Achieving Your Company's Mission and Building Your Team

Creating a Lean Culture Tools to Sustain Lean Conversions Third Edition

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