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The Principal's Guide to Managing Communication - E. Joseph Schneider - Bog - SAGE Publications Inc - Plusbog.dk

The Principal's Guide to Managing Communication - E. Joseph Schneider - Bog - SAGE Publications Inc - Plusbog.dk

"Schneider and Hollenczer fully understand the principal′s critical role as a community relations expert. Establishing good communication is hard work and does not happen automatically-Schneider and Hollenczer get it! This book must get to every university preparation program in the country." -Theodore Creighton, Executive Director National Council of Professors of Educational Administration "This is a timely and informative book that offers knowledge and skills necessary to navigate the turbulent waters of school administration in the 21st century. It′s a must-read for those who would be effective school leaders focused on continued school improvement." -Walter H. Warfield, Executive Director Illinois Association of School Administrators Develop successful communication strategies that yield real-world results! Today′s school principals are expected to be instructional leaders. They know the importance of working closely with teachers, parents, and community members as partners in transparent organizational settings where communication is rapid, on-demand, and two-way. This indispensable text shows practicing and aspiring principals how to manage that communication so that everything else they do has a chance to work as planned. This resource helps readers to: - - - Discover a variety of successful communication frameworks - - Contend with greater outside access to school data - Implement dynamic communication that reaches all school stakeholders This must-have resource is part of the Leadership for Learning initiative of the American Association of School Administrators (AASA).

DKK 684.00
3

The Principal's Guide to Managing Communication - E. Joseph Schneider - Bog - SAGE Publications Inc - Plusbog.dk

The Principal's Guide to Managing Communication - E. Joseph Schneider - Bog - SAGE Publications Inc - Plusbog.dk

"Schneider and Hollenczer fully understand the principal′s critical role as a community relations expert. Establishing good communication is hard work and does not happen automatically-Schneider and Hollenczer get it! This book must get to every university preparation program in the country." -Theodore Creighton, Executive Director National Council of Professors of Educational Administration "This is a timely and informative book that offers knowledge and skills necessary to navigate the turbulent waters of school administration in the 21st century. It′s a must-read for those who would be effective school leaders focused on continued school improvement." -Walter H. Warfield, Executive Director Illinois Association of School Administrators Develop successful communication strategies that yield real-world results! Today′s school principals are expected to be instructional leaders. They know the importance of working closely with teachers, parents, and community members as partners in transparent organizational settings where communication is rapid, on-demand, and two-way. This indispensable text shows practicing and aspiring principals how to manage that communication so that everything else they do has a chance to work as planned. This resource helps readers to: - - - Discover a variety of successful communication frameworks - - Contend with greater outside access to school data - Implement dynamic communication that reaches all school stakeholders This must-have resource is part of the Leadership for Learning initiative of the American Association of School Administrators (AASA).

DKK 344.00
3

Service Quality - Susan Schoenberger White - Bog - SAGE Publications Inc - Plusbog.dk

Service Quality - Susan Schoenberger White - Bog - SAGE Publications Inc - Plusbog.dk

"This book is not a ′one-minute′ guide for managers in search of alleged quick-fixes of service quality. Instead, it is thirty years of accumulated theory and research that can help serious students understand and analyze this complex phenomenon. The book succeeds in embedding the often overlooked customer within organization studies, using the interdisciplinary approach that scholars preach but seldom practice, and closing with an agenda for future research that others might even find worth pursuing." --Dr. David E. Bowen, Professor of Management and Dean of Faculty and Programs, Thunderbird "Schneider and White promise to deliver insight into the intriguing intricacies of providing excellent services. They deliver sagacity, the intelligent application of knowledge. They do this by being eclectic, disciplined, and thoughtful... Facts about service – what it is, how it happens, what is required to make it better – thankfully dominate this book, supported by good thinking and good methods. No one interested in service quality should miss this book. There is no other book like it." --Rick Guzzo, Ph.D., Mercer Human Resource Consulting "The coverage is excellent. Among other things, it does a nice job of providing a rationale for why researchers and managers need to understand the perspectives of their customers." --Susan E. Jackson, Ph.D., Rutgers University The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality. Key Features - - Summarizes conceptual and empirical research from the marketing perspective on the measurement of service quality and customer satisfaction - - Deals with concepts and approaches to service characteristic of operations management, especially the role of customer variability in service production - - Introduces research promoting the linkage of service climate experienced by employees to the service quality experienced by customers - - Presents several HR/OB approaches to organizational design and useful frameworks for integrating ideas from marketing and operations management into HR/OB research - - Offers six key research questions that integrate three different perspectives and provide important avenues for additional analysis and research

DKK 1029.00
3

Introduction to Quantitative Analysis of Linguistic Survey Data - Edgar W. Schneider - Bog - SAGE Publications Inc - Plusbog.dk

Qualitative Media Analysis - David L. Altheide - Bog - SAGE Publications Inc - Plusbog.dk

Pragmatic Existential Counseling and Psychotherapy - Jerrold L. Shapiro - Bog - SAGE Publications Inc - Plusbog.dk

Pragmatic Existential Counseling and Psychotherapy - Jerrold L. Shapiro - Bog - SAGE Publications Inc - Plusbog.dk

"This is a masterful primer on existential therapy that has been forged from the pen of a highly seasoned theorist, researcher, and practitioner. In Pragmatic Existential Counseling and Psychotherapy: Intimacy, Intuition and the Search for Meaning , we gain the insight and personal experience of one who has lived and breathed the field for over 50 years—alongside some of the greatest practitioners of the craft, most notably Viktor Frankl. This volume is superb for students interested in a broad and substantive overview of the field." —Kirk Schneider, Columbia University Pragmatic Existential Counseling and Psychotherapy integrates concepts of positive psychology and strengths based therapy into existential therapy. Turning existential therapy on its head, this exciting, all-new title approaches the theory from a positive, rather than the traditional deficit model. Authored by a leading figure in existential therapy, Jerrold Lee Shapiro, the aim is to make existential therapy positive and easily accessible to a wide audience through a pragmatic, stage wise model. Shapiro expands on the work of Viktor Frankl and focuses on delivery to individuals and groups, men and women, and evidence based therapy. The key to his work is to help the client focus on resistance and to use it as a means of achieving therapeutic breakthroughs. Filled with vignettes and rich case examples, the book is comprehensive, accessible, concrete, pragmatic and very human in connection between author and reader.

DKK 877.00
1

Leading Dynamic Schools - Sharon F. Rallis - Bog - SAGE Publications Inc - Plusbog.dk

Leading Dynamic Schools - Sharon F. Rallis - Bog - SAGE Publications Inc - Plusbog.dk

"Because the authors are critically aware of even the smallest detail and its ultimate effects on policy and stakeholders, their conclusions are not only logical but very well thought out and can be applied for maximum benefit." —Michael Fisher, Critical Thinking SpecialistStarpoint Middle School, Lockport, NY " The authors do an excellent job of recommending practical strategies to help school leaders reason through policy dilemmas. As an academic, a former practitioner, and former member of an educational policy and advocacy organization, I give a ′hats off′ to the authors for approaching educational policy and school leadership in this way." —Carri A. Schneider, Adjunct Faculty Urban Educational Leadership Program University of Cincinnati A practical guide for creating, implementing, and evaluating school policy. This companion book to Principals of Dynamic Schools and Dynamic Teachers brings to life the process of making and enacting educational policy and helps decision makers evaluate, interpret, and analyze the policies that govern their schools. In accessible language, Leading Dynamic Schools presents educational leaders with a conceptual framework for developing effective and ethical school policies. Organized by key issues such as English Language Learners, inclusion, and bullying, the text incorporates vignettes, research, and relevant theories to illustrate how readers can: - Create a dialogue that represents the needs of all stakeholders - Define relevant policies that are ethically sound - Integrate legally mandated policies with schoolwide resolutions Providing a forum for critical reflection and community deliberation, this insightful resource offers a practical policy-making process that encourages thoughtful leadership and schoolwide collaboration.

DKK 288.00
1

Leading Dynamic Schools - Aaron M. Kuntz - Bog - SAGE Publications Inc - Plusbog.dk

Leading Dynamic Schools - Aaron M. Kuntz - Bog - SAGE Publications Inc - Plusbog.dk

"Because the authors are critically aware of even the smallest detail and its ultimate effects on policy and stakeholders, their conclusions are not only logical but very well thought out and can be applied for maximum benefit." —Michael Fisher, Critical Thinking SpecialistStarpoint Middle School, Lockport, NY " The authors do an excellent job of recommending practical strategies to help school leaders reason through policy dilemmas. As an academic, a former practitioner, and former member of an educational policy and advocacy organization, I give a ′hats off′ to the authors for approaching educational policy and school leadership in this way." —Carri A. Schneider, Adjunct Faculty Urban Educational Leadership Program University of Cincinnati A practical guide for creating, implementing, and evaluating school policy. This companion book to Principals of Dynamic Schools and Dynamic Teachers brings to life the process of making and enacting educational policy and helps decision makers evaluate, interpret, and analyze the policies that govern their schools. In accessible language, Leading Dynamic Schools presents educational leaders with a conceptual framework for developing effective and ethical school policies. Organized by key issues such as English Language Learners, inclusion, and bullying, the text incorporates vignettes, research, and relevant theories to illustrate how readers can: - Create a dialogue that represents the needs of all stakeholders - Define relevant policies that are ethically sound - Integrate legally mandated policies with schoolwide resolutions Providing a forum for critical reflection and community deliberation, this insightful resource offers a practical policy-making process that encourages thoughtful leadership and schoolwide collaboration.

DKK 599.00
1

Beyond Desegregation - Mwalimu J. Shujaa - Bog - SAGE Publications Inc - Plusbog.dk

Beyond Desegregation - Mwalimu J. Shujaa - Bog - SAGE Publications Inc - Plusbog.dk

Rethinking School Desegregation: Historical and Philosophical Contexts, Introduction; Mwalimu J. Shujaa 1. Reclaiming Historic Visions of Quality Schooling: The Legacy of Early 20th Century Black Intellectuals William H. Watkins 2. The Brown Decision Revisited: Mathematizing a Social Problem William F. Tate, Gloria Ladson-Billings, Carl A. Grant Part II: Politics of Implementation and School Desegregation, Introduction; Mwalimu J. Shujaa 3. Only One Oar in the Water: The Political Failure of School Desegregation in Yonkers, New York Judith L. Failer, Anna Harvey, Jennifer Hochschild 4. Implementation of Court-Ordered Desegregation by District-Level School Administrators Jennifer J. Beaumont 5. Promoting Positive Peer Relations in Desegregated Schools Janet W. Schofield Part III: School Desegregation′s Impact on African American Community Life and Life in Schools, Introduction; Mwalimu J. Shujaa 6. Cultural Ignorance and School Desegregation: A Community Narrative Van Dempsey and George Noblit 7. Before and After School Desegregation: African American Parents′ Involvement in Schools Patricia A. Edwards 8. High-Quality Schooling for African American Students Ronald D. Henderson, Nancy M. Greenberg, Jeffrey M. Schneider, Oscar Uribe, Jr., Richard R. Verdugo 9. African American Student Leadership: Implications for Quality in College Achievement in the 21st Century Carolyn J. Thompson Part IV: Quality Schooling for African Americans: Visions Beyond Desegregation, Introduction; Mwalimu J. Shujaa 10. Can Institutions Care? Segregated Schooling of African American Children as a Context for Reform Emilie V. Siddle Walker 11. Do We Need to Desegregate All of our Black Schools? Christine J. Faltz, Donald O. Leake 12. School Desegregation, the Politics of Culture, and the Council of Independent Black Institutions Mwalimu J. Shujaa, Hannibal T. Afrik References Index Subject: WEBXDI: Diversity

DKK 363.00
1

Building Trust for Better Schools - Julie Reed Kochanek - Bog - SAGE Publications Inc - Plusbog.dk

Building Trust for Better Schools - Julie Reed Kochanek - Bog - SAGE Publications Inc - Plusbog.dk

"While trust has been shown as a key mechanism for facilitating school improvement, how that can be accomplished is not altogether clear. In this excellent book, Kochanek, through in-depth case studies and sophisticated quantitative analyses of data from a large urban school system, convincingly demonstrates how principal leadership can promote and sustain trust among administrators, teachers, and parents." -Barbara Schneider, Professor of Sociology University of Chicago "Kochanek′s book not only clearly explains the theoretical underpinnings of trust development in schools, but also provides rich case studies that explore this theory in action." -Carmen Manning, Assistant Professor of English Education University of Wisconsin-Eau Claire Why is trust in schools so important? What does trust mean to a school′s productivity? Relationships between principals, teachers, and parents cannot be ignored when attempting school reform. No matter how innovative the changes or ideas, reform is unlikely to succeed unless the adults work together to implement it. Building Trust for Better Schools answers the question of how to build trust within the school community. Parents are dependent on teachers to educate their children. Teachers are dependent on principals to create school conditions that are conducive to helping children learn. This excellent new resource identifies links between the growth of trust and positive organizational outcomes that benefit school improvement efforts. But how do we build trust? Kochanek offers an innovative process model of trust building. Increased trust in schools: - Fosters participation among faculty in school reform efforts - Creates a greater openness to innovation among teachers - Increases outreach to parents - Produces even higher academic productivity in schools There is a need for efficient sharing of information in schools across role relationships. This can be done with the building of trust between principals, teachers, and parents as they work together toward a common goal!

DKK 288.00
1

Paradoxes of Culture and Globalization - Martin J. Gannon - Bog - SAGE Publications Inc - Plusbog.dk

Paradoxes of Culture and Globalization - Martin J. Gannon - Bog - SAGE Publications Inc - Plusbog.dk

"A truly extraordinary book! The range of knowledge revealed by the author is quite astonishing and the material presented is done so in a clear and unambiguous writing style."The book includes astonishingly varied perspectives on issues that will impact the hoped-for positive consequences of globalization. I felt I was being informed by an expert who grasps the complexity of the issues involved in ways that make them clear and useful. If I was teaching a course that had anything to do with globalization and/or culture, I would assign this book—and if I knew of someone who was being assigned to another country, I would require him or her to read this book." —Benjamin Schneider, Valtera Corporation and Professor Emeritus, University of Maryland What is a paradox? Why are cross-cultural paradoxes essential for understanding the changes that are occurring because of globalization? Encompassing a wide variety of areas including leadership, cross-cultural negotiations, immigration, religion, economic development, and business strategy, Paradoxes of Culture and Globalization develops cross-cultural paradoxes essential for understanding globalization. Key Features - Highlights over 90 paradoxes structured in a question/discussion format to actively engage readers and provide an integrative overview of the book - Presents key issues at a higher and integrative level of analysis to avoid stereotyping particular cultures - Facilitates class discussions and the active involvement of class members in the learning process of culture and globalization. - Enlarges individuals′ conceptual understanding of cross-cultural issues - Focuses on both traditional and controversial topics including motivation and leadership across cultures, communicating and negotiating across cultures, immigration, religion, geography, economic development, business strategy, and international human resource management Intended Audience This is an excellent text for advanced undergraduate and graduate courses in International Management, International Business, Comparative Management, World Business Environment, Cross-Cultural Management, Cross-Cultural Communications, and Cultural Anthropology in the departments of business and management, communication, and anthropology.

DKK 844.00
1

Communication and Racial Disparities in Health Care - - Bog - SAGE Publications Inc - Plusbog.dk

Communication and Racial Disparities in Health Care - - Bog - SAGE Publications Inc - Plusbog.dk

Social class, race, and ethnicity all influence health care disparities for many health care services and illnesses, such as heart disease and stroke, cancer, diabetes, chronic kidney disease, and maternal and child health care. Public health scholars have advanced numerous reasons for these disparities, including physician biases, patients′ fatalistic attitudes, cultural patterns, lack of health insurance, and institutional racism. Communication plays a critical role in conveying, reinforcing, and helping to reduce health care inequities. The eight articles in the February 2006 issue of American Behavioral Scientist explore how racial disparities in health care outcomes are related to communication issues. Article highlights include: - - - Focusing on cancer-related health outcomes, the factors that contribute to racial disparities in health care and how various types of communication can both exacerbate problems and /or contribute to high-quality health care ( - Kreps - ). - - A discussion of tailored interventions in public health and insights from studies of multi-level, multi-component interventions designed to promote healthy eating and exercise among rural African-Americans ( - Kramish Campbell and Quintiliani - ). - - Using examples from campaigns designed to increase mammography use and the intake of fruits and vegetables among lower-income African-American women, how subtle culturally sensitive variations in tailoring communications directed at minority audiences can influence health promotion behavior ( - Kreuter and Haughton - ). - - Applying prospect theory and framing concepts to health communications directed at medically underserved populations and the complexities that arise from intersections of message framing with program goals and cultural targeting ( - Schneider - ). - - Insights from 15 years of research on an interactive cancer communication program, the Comprehensive Health Enhancement Support System (CHESS), and the consistently positive effects on low-income African-American women′s health information competence ( - Shaw, Gustafson, Hawkins, McTavish, McDowell, Pingree, and Ballard - ). - - Two papers that posit that doctors and minority patients frequently miss the mark due to physician perceptions, language barriers, and self-fulfilling prophecy spirals. The first paper includes an integrative perspective on doctor-patient communication and cultural competency. ( - Perloff, Bonder, Ray, Berlin Ray, and Siminoff - ); the second paper offers an incisive review of patient-centered communication and patient communication skills training ( - Cegala and Post - ). - The empirical and moral assumptions surrounding segmentation campaigns designed to reduce racial disparities, including different strategies to build racial segmentation into campaigns, ethical and political quandaries, and contexts in which segmentation may not be the best approach ( Hornik and Ramirez ). Taken together, these eight articles provide new directions for research on communication and racial disparities. They also provide thoughtful suggestions for campaign practitioners. This incisive issue of American Behavioral Scientist should be in the library of everyone interested in health communication, health disparities, health promotion, minority health, cultural competency training, doctor-patient communication, and public health.

DKK 401.00
1